About US

And Frequently Asked Questions

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Deluxe Breaks Holidays offers both the independent traveler and package holidaymaker an extensive range of holidays, both land and cruise, to Worldwide destinations: from short breaks to long-haul, including all-inclusive holidays. Check our website regularly for our latest holiday deals or subscribe to our newsletter to receive the latest exclusive offers.

We hold an ATOL (Air Travel Operator’s Licence) for the many holidays that we sell as a package. This means that all of the travel arrangements we sell are protected in case of financial failure and comply with the Package Travel Regulations 2018.

For holidays where we act as an agent for another disclosed Tour Operator, all customer payments are held securely in a Trust account, operated by PTS (Protected Trust Services) of 307-315 Holdenhurst Rd, Boscombe, Bournemouth BH8 8BX, and paid directly to the supplier when due.

Deluxe Breaks Holidays is a trading name of Jetline Travel Limited, registered in England with registered number 04094279 and VAT no. 766 8398 62. Registered office: Becket House, 36 Old Jewry, London EC2R 8DD.

Contact Us

With us, you always come first. We make it easy for you to reach a real person, any way you want. We'll also follow up quickly on any questions you have about our travel services or our travel website.
For New Bookings
Monday-Friday
7.00am - Midnight
Saturday
7.00am - Midnight
Sunday
7.00am - Midnight
Call The Team On:
0208 511 8908

  • ATOL Protected

    Book with confidence. Complete financial protection

  • We Know Holidays

    Trust our experts to help find you the perfect getaway

  • Bespoke Holidays

    Let us create a tailored trip, just for you

  • Low Deposits

    Why wait? Book now and spread the cost*
Deluxe Breaks Holidays
7b High St, Barnet EN5 5UE
United Kingdom
Monday-Friday
 7.00am - Midnight
Saturday
 7.00am - Midnight
Sunday
 7.00am - Midnight
Company Information

All the package holidays we sell are covered by a scheme of financial protection and we’ll tell you before you book if you’re buying a package. Other travel arrangements, such as hotels or flights on their own may not be protected and you should ask us what protection is available.

If we sell a flight-inclusive package as your Tour Operator, you are financially protected by the ATOL scheme.

Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk.

ATOL protection does not apply to all holiday and travel services on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.

©2009-2024 Deluxe Breaks. Hotel Reviews © TripAdvisor 2024

Price Match

Best Price Guaranteed!

We promise you the lowest prices available.

If you make an online booking and later find your holiday combination on sale, and available, at a lower price somewhere else on the internet, we will refund the difference to you.

Terms and conditions
  • The claim must be from the lead passenger on the booking.
  • We can only price match a booking that has been made online.
  • The lower price holiday must be accurately priced, available to book immediately online and be from an abta bonded company.
  • The policy does not apply to bookings of 9 passengers or more.
  • The policy only applies when both flights and accommodation are booked together under the same reference number, this does not apply to individually booked elements the price match is only valid on the total holiday cost and not individually priced elements.
  • Deluxe Breaks is an independent travel agent and does not organise package holidays. To make a claim It must be an exact match, for example, several companies now operate both a charter airline and a no frills airline and we do not price match from one to the other. Neither do we match a tailor made holiday against a package holiday
  • This price match cannot be part of a discounted price due to a voucher or loyalty scheme redemption
  • We at Deluxe Breaks must be able to verify that the competitors price is based on exactly the same products booked, therefore you must email a screenshot of the final page of the booking process of the competitors website to Newbookings@jetlinetravel.com putting the word 'Price Match' in the subject. We cannot accept responsibility were you have failed to send us the information requested
  • The email must be sent to Newbookings@jetlinetravel.com within 24 hours of placing your online booking.
  • Refunds, if applicable will only be made to the card used to purchase the holiday.
    We are unable to accept price matches for a booking that departs within 14 days of the date booked.

We reserve the right to refuse and claim where we are unable to substantiate the claim to our satisfaction and in accordance with the above points. We reserve the right to remove this offer at any time.

DeluxeBreaks Privacy Policy

DeluxeBreaks Limited is committed to protecting any personal data that you give to us. Below, we describe how we use and protect your personal data. Please also read our Cookie Statement, which explains how we use cookies on our websites. If you have any questions about what we do with your personal data after reading this, please contact us using the contact details provided below.

This Privacy Notice covers all platforms through which we offer travel-related services, this includes our Website and where you interact with us on social media such as Facebook (in which case you should also refer to those social media sites' privacy notices).

What kind of personal data do we collect?

When you book any travel arrangements with us, we need you to provide us with certain information, including your name, address, e-mail address, phone number/s; date of birth for flights, and payment information.

If you fill in a booking form but don’t actually complete the booking, we will use your information (which we will have collected using cookies) to check whether you need any further assistance, or whether you would like to complete your booking. For more information about how we do this (and how to prevent this if you wish to do so), please see our  Cookie Statement .

You may also provide us with information if you subscribe to our mailing list, for example to receive our brochure, Cruise Ahoy, or to enter a competition.

Personal data you give us about others

If there are other people on your booking, or if you are booking a holiday for someone else, we will ask you to conform that you have their permission to give us their personal data as described above. It is your responsibility to ensure that anyone about whom you have provided personal data has given their consent and is aware of how we use and process their information.

Personal Information we collect automatically

When you visit our Website, even if you don’t make a booking, we will automatically collect certain information such as your IP address, the date and time you accessed the Website, the hardware, software or internet browser you use and information about your visit, including pages you viewed and interaction information. If you are using a mobile device, we may collect data that identifies your mobile device, location details and any specific settings.

Sharing Information with Third Parties

  • Suppliers: Your personal information will only be shared with suppliers relevant to your booking, and where your booking cannot be fulfilled without your information being provided, e.g. your flight operator, hotel, transport provider, etc. Only the information that is necessary to deliver your travel will be shared.
  • Payment Providers and other financial institutions: If you request a chargeback for your booking, it may be necessary for us to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This may include a copy of your booking confirmation or the IP address that was used to make your reservation.
  • Any law enforcement body, regulator, government agency, court or other third party where we believe disclosure is necessary as a matter of applicable law or regulation or to exercise, establish or defend our legal rights

What do we do with your personal data?

Once we have collected your information, it will be used for the following purposes:

  • Booking travel arrangements:  We will use your personal data to provide to you the services that we sell, which may include flights, hotels, transport, and other ancillary products. We would not be able to fulfil our contract with you without this information.
  • To communicate with you in relation to your holiday: We will use the contact information you have previously shared with us to communicate with you in relation to your holiday and to provide you with information relevant to your holiday. This may include information about your destination, security alerts, and reminders of balance payments due.
  • Customer Services:  We will use the information that you have provided to respond to any requests or queries you may have. If contact is by telephone, your call may be recorded for quality control and training purposes.
  • Marketing: Where you have booked with us and you have not opted out of future contact, we may contact you by telephone e-mail, post or text message, to provide information about other goods and services that we offer that we think will be of interest to you.
  • Promotional: If you participate in a promotion, such as a survey or competition, we will use the information you provide to carry out that promotion.
  • Consent: You will be asked for your consent for us to provide you with future marketing information. You can opt-out of receiving marketing communications from us at any time by contacting our Customer Services department.
  • Legal and Vital requirements: We sometimes have a legal obligation to collect personal data from you, e.g. to comply with tax laws, or where we need your personal data to protect your vital interests or those of another person, e.g. if you are involved in an accident or emergency in resort.

How and where will your data be processed?

Any information that we hold about you is stored on our secure servers and all payment transactions are encrypted. Only authorised personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and you provide your information at your own risk.

When your credit card details are required as part of the booking process, we store the last 4 digits and an authorisation code. In the case of some low-cost airlines, we will use the payment details you provide to purchase the flight seats on your behalf.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), including (in some instances) where we transfer your data to our suppliers so that they can assist us with providing our services to you. Where your information is transferred outside of the EEA, we will take steps to ensure that the information receives the same level of protection as if it remained within the EEA, including by entering into data transfer agreements, using the EU Commission approved Standard Contractual Clauses, or by relying on certification schemes such as the EU-US Privacy Shield. You have the right to details of the mechanism under which your data is transferred outside of the EEA – for this information, please contact us using the details set out under "How can you contact us?" below.

Retention of your personal data

When we have no ongoing legitimate business need to process your personal data (for example, to provide products or services to you or to retain records to manage any claims which you or we may have in respect of the products and services we provide to you), we will either delete or anonymise it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Your rights in respect of your personal data

You have the following rights in relation to the personal data that we hold about you:

  • You can access, correct, update or request deletion of your personal data, at any time.
  • You have the right to opt-out of marketing communications we send you at any time by contacting us.
  • Once we have collected and processed your personal data with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. The Information Commissioner's Office is the data protection authority for the UK.

Personal data of children

Our Website is not intended to be used by children under 18 years of age. We only process information about children with the consent of their parents or legal guardians.

Changes to our Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

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